I'm having trouble completing Passkey (MFA) setup. How can I fix this?

Passkey (MFA) setup issues often stem from device compatibility, configuration errors, or interrupted processes. Below is a structured guide to resolve common problems efficiently.

Verify Device and Browser Compatibility

• Ensure your device meets the minimum requirements:
  • iOS 16 or later
  • Android 10 or later
  • Chrome 126 or later (recommended for optimal performance)
• Outdated software or unsupported browsers may block passkey creation. Update your device and browser before retrying.

Configure Device Settings

• For iOS:
  • Navigate to Settings > General > Autofill & Passwords and enable AutoFill Passwords and Passkeys. Ensure Bluetooth is active during setup if pairing with another device.
• For Android:
  • Open Settings > Passwords, Passkeys & Autofill and verify your preferred authenticator (e.g., Google Password Manager) is set as the default service.

During Setup

• Complete the process uninterrupted: Canceled biometric prompts (Face ID, fingerprint) or session timeouts will fail the setup.
• Follow on-screen instructions: If prompted to "Create a passkey," confirm all steps without skipping.
• QR code issues: Align your camera properly with the code and ensure adequate lighting.

Common Fixes

• Stuck in a loop? Restart your browser/device and attempt setup again.
• Session expiration: Complete setup within 5 minutes of initiating.

Still Having Issues?

• Test on another device: Isolate the problem by trying a supported smartphone/tablet.
• Clear browser cache: Outdated data may conflict with new configurations.
• Contact support: Provide details like error messages, device model, and browser version for faster resolution to datarequests@mocaverse.xyz

Note: Passkeys rely on system-level security. If your device lacks biometric capabilities or a screen lock, setup may fail. Ensure these features are enabled.